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Return & Refund Policy – IllumiWave

Last updated: May 2, 2026

At IllumiWave, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns
You have [14/30] days from the date of delivery to request a return. To be eligible:

• The item must be unused and in the same condition you received it

• It must be in the original packaging

• Proof of purchase is required

Non-Returnable Items
Certain items cannot be returned, including:

• Gift cards

• Clearance or final sale items

• Personalized/custom products

• Items marked as non-returnable

Refunds
Once we receive and inspect your return:

• We will notify you of approval or rejection

• Approved refunds will be issued to your original payment method within [5–10 business days]

Late or Missing Refunds
If you haven’t received your refund:

1. Check your bank account

2. Contact your credit card company

3. Contact your bank

If the issue persists, contact us at: jhanna433@gmail.com

Exchanges
We only replace items if defective or damaged. Contact us at [Insert Email] to arrange an exchange.

Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect

• Shipping costs are non-refundable

Contact
Email: jhanna433@gmail.com